Store Policy

Contact us at support@pinkyvirginextensions.com if you have any questions about an order. Customer service is only available from MONDAY-FRIDAY 12PM-6PM.

After placing an order on PINKYVIRGINEXTENSIONS.COM you will be asked to fill out a Order Authorization Form (https://form.jotform.com/210597080220144 )You MUST fill out your form for your order to ship. If you do not fill out your form within 5 business days we will cancel your order.

Shipping Policy- ONLINE ORDERS CANNOT BE PICKED UP UNDER ANY CONDITIONS.  

Please allow 1-2 business days for your order to process.

 Processing times may vary during specials, sales and holidays processing time during sales is 2-4 business days. When your order has been shipped you will be emailed your tracking number. You can choose your shipping time at checkout. Business days are MONDAY - FRIDAY. If you have any delays with a shipment please contact USPS customer service at 1 (800) 275-8777. We are not responsible for mis-delivery errors via. carrier, or incorect shipping info, We are not responsible for weather related delays. Shipping fees are non-refundable. YOU WILL HAVE TO SIGN FOR YOUR PACKAGE.

If you encounter any shipping issues please email us at support@pinkyvirginextensions.com 

 

Refund Policy

No refunds.

We do not issue refunds on orders that have been shipped & not returned in the original condition, orders currently in transit, or used items.

Custom ordered items/ preorder items CANNOT be returned, refunded, or cancelled. Please note processing time is 5-7 business days or more on these items. 

 

Exchange Policy 

 

We do NOT offer exchanges.

Cancellation Policy

You cannot cancel an order.