Store Policy

Contact us at support@pinkyvirginextensions.com if you have any questions about an order. Customer service is only available from MONDAY-FRIDAY 12PM-6PM.

After placing an order on PINKYVIRGINEXTENSIONS.COM you will be asked to fill out a Order Authorization Form (https://form.jotform.com/210597080220144 )You MUST fill out your form for your order to ship. If you do not fill out your form within 5 business days we will cancel your order.

Shipping Policy- ONLINE ORDERS CANNOT BE PICKED UP UNDER ANY CONDITIONS.  

Please allow 1-2 business days for your order to process.

 Processing times may vary during specials, sales and holidays processing time during sales is 2-4 business days. When your order has been shipped you will be emailed your tracking number. You can choose your shipping time at checkout. Business days are MONDAY - FRIDAY. If you have any delays with a shipment please contact USPS customer service at 1 (800) 275-8777. We are not responsible for mis-delivery errors via. carrier, or incorect shipping info, We are not responsible for weather related delays. Shipping fees are non-refundable. YOU WILL HAVE TO SIGN FOR YOUR PACKAGE.

If you encounter any shipping issues please email us at support@pinkyvirginextensions.com 

 

Refund Policy

 

“Pinky Virgin Extensions LLC” only allows refunds under 3 conditions. We can refund a order that’s has not been shipped. Once the order is shipped & in the hands of the postal service we cannot issue a refund. For orders that have been shipped & delivered you can also return the order under our “Money Back Guarantee Policy” the items must be in original condition & NOT used within 7 days of delivery. Please read more about our “Money Back Guarantee Policy” for more information on the conditions by clicking the “Money Back Guarantee Policy”. If you ever were to receive the the wrong items you will have the choice of exchanging your wrong item for the correct item OR chose a partial refund from the difference of the wrong item-correct item, you  have 30 days from delivery date to notify us. 

We do not issue refunds on orders that have been shipped & not returned in the original condition, orders currently in transit, or used items.

 

Exchange Policy

We offer returns & exchanges under our Money Back Guarantee Policy.

 

Money Back Guarantee Policy- The purpose of our money back guarantee is to give you the opportunity to feel our hair, and to see if Pinky Virgin Extensions meets your standard of expectation.  If you are unhappy with the quality of your Pinky Virgin Extensions you can return the hair within 7 days of delivery in its original packaging ( bundle must still be intact.. read more below) for your money back!

We will not accept the hair if it has been:

• Installed
• treated with chemicals (bleached or dyed)
• Bundle rubber bands have been cut, broken, or removed.
• Washed, wet, or not in original condition.
• The hairs texture/pattern has been altered.

In order to receive a refund and qualify for our 7 day money back guarantee, you must be unsatisfied with the quality of your hair extensions. 

Your refund will NOT include the original shipping cost.

We do NOT offer exchanges.

Cancellation Policy

We only will cancel the order if it has NOT been shipped. If it is in transit/shipped, or delivered it cannot be canceled. To cancel your order please contact via. Email at

support@pinkyvirginextensions.com